Though we are continuously learning as we try to figure this out; here is our sharing, so far, on the customer experience framework and keys for survival in this new world.
Within this reality, customers choose to interact through any channel, at any time.
Seeing that we are now in the post-PC era, there is a trend that is picking up some steam: cards, cards, and more cards. In short, Cards “are fast becoming the best design pattern for mobile devices. We are currently witnessing a re-architecture of the web,... towards completely personalized experiences built on an aggregation of many individual pieces of content:”