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The shift towards “customer-centric” banking is manifesting itself in different forms and flavors

The bank has been hard at work to offer a customer-centric banking business model.

The branch is the main touch point for retail banking and, as such, banks are continuing to invest in it.

The customer has taken the control, the banks of the future must help each customer to reach his individual goals.

Shift happens and, in the business world, organizations are looking for new business model innovations to minimize risks and to maximize opportunities.

The world has, is, and will probably continue to struggle through a prolonged period of unparalleled and discontinuous change.

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A list of links to other useful tools and resources that you may find useful as a supplement to the information offered on the ‘Simple Bank’ report.

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