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AdExchanger | Google Is Pushing An Omni-channel Mindset. Are You Ready?, 2013.

Bank Innovation | Increasing Customer Acquisition and Retention with Predictive Analytics, 2013.

Bank Marketing Strategy | All Bank Customer Experience Initiatives are Not Created Equal, June 2013.

Bank Marketing Strategy | Banking Leaders Discuss 2014 Strategic Planning Activities, July 2013.

The Banker | Social Banking in the Omnichannel Era.

Ben Evans | Twitter, canvases and cards, 2013.

Financial Times | Big Data in the Spotlight as Never Before, 2013.

FinExtra | ASB Bank Pilots Customer Video Conferencing Facility for PC and Mobile, 2013.

Finovate Blog | Lodo Software Launches D3 Banking to Help Banks Deliver a Personalized Customer Experience, 2013.

The Financial Brand | Experiments With Pinterest In Retail Banking Fail Miserably, 2013.

Forrester | Outside In: The Power of Putting Customers at the Center of Your Business (video).

Gallup | How Customers Interact With Their Banks, 2013.

Martin Gill | Agile Commerce - That’s Forrester’s Word for “Omnichannel”, Right?, 2013.

i95dev | Applying Gartner’s Nexus of Forces to Retail, March 2013.

Inside Intercom | Why Cards Are the Future of the Web, 2013.

Geoff Livingstone | What Comes First, Multichannel Integration or Social Business?, 2013.

MIT Sloan Review | Competing in the Age of Onmichannel Retailing, 2013.

Optirate | Retail Banking is more competitive than most believe, 2011.

Chris Skinner | Project New mBank. Perhaps the World’s Most Innovative Online Banking, 2013.

SmartCompany | The 12 sales trends that will drive 2013: Report sneak peek, December 2012.

Brian Solis | The Conversation Prism, 2013.

Wall Street Journal | Banks Using Big Data to Discover ‘New Silk Road,’ 2013.