You are here
18.15 - 18.25 - Welcome
18.30 - 18.50 - "Trust" in its broadest sense. How does it affect the personal decisions we make? What behaviors improve confidence in people, services or products?
18.55 - 19.25 - How does the use of data affect customer confidence?
19.30 - 20.00 - In a new era of banking services (disruptive technologies, new regulations, digital currencies, new identity challenges, ...), how does UX help build confidence in digital banking?
20.05 - 20.15 - Winner closing and announcement
20.30 - 21.15 - Beers & Networking
In a complicated environment, with interest rates at historical lows, which business models make sense for both banks and customers? Are clients losing confidence in banks? This is one of the challenges and at the same time opportunities facing financial services. In this framework and in the competition of the BBVA Open Talent Ideas, Open Talent Ideas & Beers arrives, a dynamic event of quality, focused on discussing confidence in the financial world. And finally we will meet the winner of BBVA Open Talent Ideas!