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18.45 Welcome (BBVA Design Team)
18.50 Talk + Practical Exercise (Tim Hurles and Thuy Anh Nguyen)
Government organizations around the world are seeking to change the way they work so that they can do more, better and faster with and for their citizens. There are many challenges; but one consistent problem is how to move to agile government, so that the ever-changing needs and demands of people (both inside and outside government) are met. Tim and Thuy have experience working with large government departments including transport (Transport for London) and police (Metropolitan Police Service) in the UK, and can give insight into how design thinking can help make agile government happen.
In this session they will run a ‘micro design sprint’ based on a real challenge. In implementing a customer-centered approach, you will experience the efficiency of this method in revealing insights and designing services. We will also then discuss how we worked with the Met and TfL to address some of their big challenges.
Tim has worked as a digital designer and creative director in the advertising industry since before the dot com bubble. In 2012 he became a Partner at design consultancy WAE –subsequently Globant Discover– heading up the design practice. He leads teams using customer-centred design to help public sector organisations become great for the people they serve.
Thuy Anh Nguyen
Thuy studied design at IED (Instituto Europeo di Design) in Madrid, then went on to study service design at H2i Institute. As a researcher at Erretres, The Strategic Design Company in Madrid she had clients such as El País, Banco Pichincha and Eko Instruments. Thuy then moved to London in 2016 where she is now a consultant at Globant Discover, and has worked on projects with BlackRock and Lloyds Banking Group.
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